Support
Have a question, found something that does not work, or want to tell us what Raiul should do better? Write to hi@eiraslabs.com. We read every message and reply as soon as we can.
Tell us which phone you use and what happened; a screenshot helps a lot.
How do I cancel Raiul+?
The subscription is managed by the store you bought it from. On iPhone: Settings, then your name, then Subscriptions, then Raiul. On Android: Google Play, then your profile, then Payments and subscriptions, then Subscriptions.
If you cancel during the free trial, you pay nothing. If you cancel later, Raiul+ stays active until the end of the period you paid for.
I changed phones and lost Raiul+
Open your Profile in the app and tap Restore purchases. Use the same Apple or Google account you bought the subscription with.
How do I get a refund?
Refunds are handled by the store, not by us. On iPhone, request one at reportaproblem.apple.com; on Android, from your order history in Google Play.
I am not getting reminders
Check the Reminders page in the app. If notifications are turned off for Raiul in your phone settings, the app shows a button that takes you straight there.
How do I delete my data?
Your prayer list, saved prayers and progress live only on your phone and are deleted with the app. To have us delete the anonymous data kept on our server too, write to us. The privacy page has the details.
Eiras Labs LLC, hi@eiraslabs.com
Privacy